Service Engineer

Job Location

Job Type

Department

Pimpri-Chinchwad, Maharashtra, India

Full Time

Service

Role & Responsibilities

Installation & Commissioning: Lead the end-to-end installation of composting machines at client sites, ensuring all systems are calibrated and functional.
Preventive Maintenance: Execute scheduled maintenance visits to optimize machine performance and prevent technical downtime.
Troubleshooting & Repair: Diagnose mechanical, electrical, or software issues on-site and perform necessary repairs or component replacements.
Technical Support: Provide real-time assistance to clients regarding machine operations, addressing queries and technical glitches promptly.
Client Training: Conduct detailed training sessions for client staff on the safe and efficient operation of the composting equipment.
Service Reporting: Maintain meticulous records of service calls, parts replaced, and machine performance logs through digital reporting tools.
Spare Parts Management: Monitor and manage the inventory of essential spare parts to ensure quick turnaround times for repairs.
Customer Feedback: Act as the technical face of the company, gathering feedback to help the R&D team improve product design and durability.

Educational Qualification: Diploma or B.E. / B.Tech in Mechanical, Electrical, or Mechatronics Engineering.
Experience: Fresher or 1–3 years of experience in the maintenance and servicing of industrial machinery or waste management systems.
Technical Proficiency: Strong understanding of mechanical assemblies, electrical circuits, and PLC-based control systems.
Problem-Solving: Ability to think on your feet and resolve complex technical issues under pressure at client locations.
Communication Skills: Clear verbal communication to explain technical procedures to non-technical users in English and the local language.
Physical Stamina: Comfort with field-based work, including handling tools and working in various industrial or outdoor environments.
Tech-Savvy: Proficiency in using mobile service apps, MS Office, and basic reporting software.
Time Management: Ability to manage a daily schedule of multiple service calls across different geographic regions.

Customer-Centric: Dedicated to ensuring client satisfaction through high-quality service and reliability.
Safety Conscious: Strict adherence to safety protocols and the use of Personal Protective Equipment (PPE).
Disciplined: Punctual and organized in documenting site visits and technical findings.
Two-Wheeler: Must own a two-wheeler with a valid driving license for frequent field travel.

Salary Package: CTC ₹2.50 Lakhs to ₹4.20 Lakhs (commensurate with experience).
Incentives: Performance-linked bonuses based on service efficiency and client retention.
Other Allowances: Comprehensive Travelling Allowance (TA), Mobile Allowance, and necessary tool kits provided.

Enviro Genesis Solution is an ISO-certified company founded in 2018, specializing in innovative automatic waste composting machines and services.